Available delivery methods, price and estimated timing are shown at checkout according to the destination, selected parcel locker or courier and parcel weight.
Orders are normally prepared within 1–3 working days after payment. The selected carrier’s delivery times then apply.
When the parcel arrives, check its external condition, contents and the condition of any living product. A mushroom grow-kit box is not hermetically sealed, so we recommend inspecting it immediately.
If the packaging is damaged, an item is missing, or a kit arrives with visible mould or another possible defect, email info@theungu.com. Include your order number and clear photos of the packaging and product. Prompt information helps us assess the condition at the time of delivery accurately.
If an item was damaged, defective or not as described at the time of delivery, UNGU will first offer a free replacement with a conforming item. If replacement is unsuitable or unavailable, another remedy required by law will apply, including a refund where appropriate.
If a defective item must be returned, UNGU will provide the return label and cover the return shipping cost.
Storage and care have a major effect on a living product. Heat in a parked car or direct sun, freezing, drying out, overwatering or ignoring the instructions may damage the mycelium after delivery. Such damage is not automatically treated as a defect that existed when the parcel was delivered.
If a problem becomes visible later, please still contact us. We may ask for photos and a brief description of storage and growing conditions, then assess the situation individually. We recommend contacting us during the first week; this recommendation does not remove any mandatory consumer rights.
Standard durable, non-perishable non-food goods bought online may be returned within 14 calendar days after delivery where no statutory exception applies. Email info@theungu.com to exercise this right. UNGU will send return instructions and a shipping label, and UNGU will cover the return shipping cost.
Living or rapidly perishable products may fall under statutory exceptions to the right of withdrawal. This does not limit your rights where an item was defective, damaged or not as ordered at the time of delivery.
Used gift cards are non-refundable, cannot be exchanged for cash and are not compensated. Mandatory consumer rights apply to unused gift cards bought online to the extent required by law.
Email info@theungu.com with your name, order number, product name, quantity and a description of the issue. Where relevant, attach photos of the packaging and product. Refunds are made to the original payment method unless another method is expressly agreed with the customer.
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